PRIVACY

      Privacy Policy

      This privacy policy explains how Pro Green Resin collects, uses and protects personal information when you visit our website, contact us or ask us to provide a quotation or service.

      Last updated: 27 August 2026

      1. Who we are

      Pro Green Resin provides resin-bound surfacing services across Bedfordshire and Hertfordshire and is based in Leighton Buzzard.

      For data protection purposes, Pro Green Resin is responsible for the personal information described in this policy.

      Contact details:
      Email: progreengardenscapes@hotmail.com
      Telephone: 01525 302919

      2. Personal information we collect

      We may collect personal information that you provide directly to us, including:

      • your name;
      • email address and telephone number;
      • postcode, address or project location;
      • details about the driveway, patio, path or other project you are enquiring about;
      • photographs or other information you choose to send to us;
      • records of correspondence, quotations, appointments and services supplied; and
      • billing or payment information where relevant.

      When you use our website, limited technical information may also be collected, such as your IP address, browser information, device information, pages visited and cookie or analytics information.

      3. How we use your information

      We use personal information where necessary to:

      • respond to enquiries and quotation requests;
      • arrange site visits and communicate about a project;
      • prepare quotations and provide agreed services;
      • manage customer records, invoices and payments;
      • operate, maintain and secure our website;
      • understand how visitors use our website and improve it;
      • comply with legal, tax and accounting obligations; and
      • deal with complaints, disputes or legal claims.

      4. Our lawful bases

      Under UK data protection law, we must have a lawful basis for using personal information. Depending on the circumstances, we may rely on:

      • Contract: where processing is necessary to provide a quotation, take steps at your request before entering into a contract, or carry out an agreed service.
      • Legitimate interests: where necessary for the reasonable operation of our business, such as responding to enquiries, maintaining records, improving our services and protecting the website, provided your rights do not override those interests.
      • Legal obligation: where we must keep or use information to comply with applicable law.
      • Consent: where consent is required, including for certain non-essential cookies or electronic marketing. You can withdraw consent at any time.

      5. Cookies and analytics

      Our website may use cookies and similar technologies for essential website functions and, where enabled, analytics.

      Non-essential cookies and similar technologies are only used where the required consent has been obtained. You can manage or withdraw your cookie choices through the website’s cookie controls.

      Further details should also be provided in our Cookie Policy.

      6. Who we share information with

      We do not sell personal information. We may share information where necessary with trusted service providers who help us operate the business, such as:

      • website hosting, maintenance and security providers;
      • email and communications providers;
      • website analytics providers;
      • payment, accounting or professional advisers where relevant;
      • subcontractors or suppliers where necessary to deliver a project; and
      • public authorities, regulators or law enforcement where disclosure is legally required.

      Where third parties process personal information for us, we expect them to protect it and use it only for the relevant purpose.

      7. International transfers

      Some technology providers may process information outside the United Kingdom. Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate legal safeguard is in place as required by UK data protection law.

      8. How long we keep information

      We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, tax, warranty, dispute-resolution or record-keeping requirements.

      In deciding how long to retain information, we consider the nature of the information, the purpose for which it is held, whether there is an ongoing customer relationship, and any legal obligations that apply.

      9. How we protect your information

      We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No internet-based system can be guaranteed to be completely secure, but we review the safeguards used for our website and business systems where appropriate.

      10. Your data protection rights

      Depending on the circumstances, UK data protection law may give you rights to:

      • ask for access to the personal information we hold about you;
      • ask us to correct inaccurate or incomplete information;
      • ask us to erase your information in certain circumstances;
      • ask us to restrict how we use your information;
      • object to certain processing;
      • receive certain information in a portable format; and
      • withdraw consent where we rely on consent.

      These rights are not absolute and may depend on the reason we are processing the information. To exercise a right, contact us using the details above.

      11. Automated decision-making

      We do not use personal information to make decisions about customers based solely on automated processing that produces legal or similarly significant effects.

      12. Children's information

      Our services are intended for property owners, occupiers and other adults arranging surfacing work. We do not knowingly collect personal information from children through the website for the purpose of providing our services.

      13. Complaints

      If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

      You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator. Information about making a complaint is available at ico.org.uk.

      14. Changes to this privacy policy

      We may update this privacy policy from time to time to reflect changes to our services, website, suppliers or legal obligations. The latest version will be published on this page with an updated revision date.