Terms & Conditions
These terms explain the basis on which Pro Green Resin provides quotations and carries out resin-bound surfacing, groundwork and associated installation services. They are intended to be read alongside the quotation or written specification for your project.
Last updated: 27 August 2026
1. About these terms
These Terms & Conditions apply to quotations and services provided by Pro Green Resin (“we”, “us” or “our”). They apply together with the quotation, specification and any written variations agreed for your project.
Pro Green Resin provides resin-bound surfacing services across Bedfordshire and Hertfordshire and is based in Leighton Buzzard.
Contact details:
Email: progreengardenscapes@hotmail.com
Telephone: 01525 302919
If you are purchasing our services as a consumer, nothing in these terms removes or limits your statutory rights.
2. Quotations and forming the contract
Unless a quotation states otherwise, it is valid for 30 days from the date it is issued. A quotation is based on the information and site conditions reasonably available to us at the time.
A contract is formed when you accept our quotation and we confirm the booking or acceptance in writing. The agreed quotation, these Terms & Conditions and any later written variations together form the contract.
Obvious clerical or calculation errors may be corrected. If a correction materially changes the price or scope before work begins, we will tell you and you may decide whether to proceed.
3. Scope, surveys and existing conditions
The work included in the price is the work described in your quotation or written specification. Anything not listed is excluded unless later agreed as a variation.
Resin surfacing depends on the condition of the base and ground beneath it. Where we are working over or alongside an existing surface, our quotation is based on conditions that can reasonably be seen or identified before work begins.
Hidden problems can include unsuitable or failing bases, poor compaction, tree roots, underground obstructions, drainage defects, contaminated ground or unrecorded services. If we discover something that materially affects the work, we will explain the issue and any reasonably necessary change before carrying out chargeable additional work wherever practicable.
4. Access, permissions and your responsibilities
You must provide reasonable and safe access to the work area for our team, vehicles, machinery, materials and subcontractors where required.
- Please tell us about known underground pipes, cables, drainage, tanks or other services.
- Keep children, pets and other people away from active work areas.
- Tell us about access restrictions, shared driveways or neighbour arrangements before work begins.
- Obtain any planning permission, landlord, freeholder, covenant or other consent required for the work unless our quotation expressly says we will do this for you.
We will take reasonable care when working around known services and property. We do not exclude responsibility where loss or damage is caused by our negligence.
5. Materials, colour and finished appearance
Resin-bound surfacing uses natural aggregate. Samples, photographs and displays are therefore representative rather than an exact guarantee of colour, shade, stone size or texture.
Natural variation can occur between batches. We will take reasonable steps to achieve a consistent finish across each installation, but later repairs, extensions or separate areas may remain visually distinguishable because of batch variation, weathering and normal ageing.
Minor variations that are normal characteristics of natural aggregate do not by themselves mean that the work is defective.
6. Weather, start dates and delays
Resin installation is weather dependent. Rain, moisture, frost, unsuitable temperatures or other conditions can make installation inappropriate and may require work to be postponed.
Start dates and completion dates are estimates unless we expressly agree a fixed date in writing. We will make reasonable efforts to keep to the agreed programme and will tell you about significant delays.
We are not responsible for reasonable delay caused by circumstances outside our control, such as unsuitable weather, supplier disruption, material shortages, emergencies or unexpected site conditions. Your statutory rights are unaffected.
7. Changes and additional work
You may ask to change the scope before or during the project. We may decline a requested change where it would be unsafe, unsuitable or impractical.
If a requested change or an unforeseen site condition affects the price or programme, we will explain the proposed variation and seek your agreement before carrying out chargeable additional work wherever reasonably practicable.
A variation agreed by email, message, revised quotation or other written confirmation becomes part of the contract.
8. Deposits, invoices and payment
The deposit and payment schedule for your project will be shown on the quotation or invoice. A deposit may be requested to reserve labour, order materials or prepare for the work.
A deposit is not automatically treated as non-refundable in every circumstance. If you cancel, any amount retained or additionally claimed must be consistent with applicable consumer law and reflect reasonable losses arising directly from the cancellation.
Unless the quotation states otherwise, the final balance is due when the agreed work has been completed. If there is a genuine dispute about part of the work, this does not normally justify withholding sums that are not in dispute.
For business customers, statutory rights relating to late commercial payments may also apply.
9. Cancellation and cooling-off rights
If you are a consumer and the contract is made online, by telephone, by email, at your home or otherwise away from our business premises, you may have a legal right to cancel within 14 days of the contract being made.
You can cancel by making a clear statement to us using the contact details on this page.
If you expressly ask us to start work during a statutory cancellation period and later cancel before the service is complete, you may be required to pay a proportionate amount for work properly carried out up to cancellation. Where the law allows your cancellation right to end after a service has been fully performed, the required request and acknowledgement must have been obtained.
Outside any statutory cancellation period, we may recover reasonable losses directly caused by cancellation, taking account of costs already incurred and reasonable steps we can take to reduce those losses.
10. Installation, completion and aftercare
We will provide the agreed service with reasonable care and skill. Once installation is complete, please follow any curing, access, cleaning and maintenance instructions we give you.
Fresh resin surfaces must not be walked or driven on until the advised curing period has passed. Damage caused by early use, misuse, unsuitable chemicals, excessive loads, third parties or failure to follow reasonable aftercare instructions is not normally a workmanship defect.
External surfaces require routine maintenance. Weeds, moss, algae, staining, tyre marks and organic growth can occur through environmental exposure and normal use and do not by themselves indicate defective installation.
11. Workmanship, guarantees and ground movement
Any specific workmanship guarantee we provide will be stated in writing on the quotation, invoice or separate guarantee document. A guarantee is in addition to your statutory rights and does not replace them.
Unless caused by our failure to exercise reasonable care and skill, a workmanship guarantee will not normally cover damage arising from:
- movement or failure of an existing base that we did not install;
- subsidence, tree roots or structural movement;
- underground leaks or drainage failure outside our agreed work;
- accidental or third-party damage;
- misuse, chemical contamination or excessive loading; or
- failure to follow reasonable care and maintenance instructions.
12. Liability
We are responsible for loss or damage that is a foreseeable result of our breach of contract or negligence. We do not exclude or limit liability where it would be unlawful to do so.
Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.
If you are a consumer, we supply our services for private use. We are not responsible for business losses arising from consumer use of the services. Different limitations may apply where you contract with us wholly or mainly for business purposes, subject to applicable law.
13. Problems, complaints and your legal rights
If you believe there is a problem with our work, please contact us promptly and give us a reasonable opportunity to inspect the issue.
Where services have not been carried out with reasonable care and skill or do not conform to the contract, consumer law may provide remedies such as repeat performance or an appropriate price reduction, depending on the circumstances.
We will try to resolve genuine complaints fairly and without unnecessary delay. Nothing in these terms restricts any remedy or protection that you have under applicable consumer law.
14. Privacy, governing law and changes
Personal information is handled in accordance with our Privacy Policy.
These terms and contracts made under them are governed by the law of England and Wales. If you are a consumer, you also retain any mandatory legal protections and rights about where proceedings may be brought.
We may update the website version of these Terms & Conditions from time to time. The terms applying to an existing contract are those accepted when that contract was made, together with any later change that you and we expressly agree or that is required by law.